Shipping policy

Delivery Estimation: Due to COVID-19 there may be delays. Your order will be shipped out within 5-7 Business DAYS. Expect another 3-5 days for delivery. Weekends and Holidays are not included. Once your order is received and shipped, a tracking number will be send to the email entered. Please note that it may take 24-48 hours to receive your tracking number and it be updated online (We’re trying to fulfill all orders made, all orders matter. We want to assure all orders are correct and packaged properly).

Product Display: We’ve taken the efforts to portray the color correctly. Your product may vary slightly in color from those in the image. We cannot guarantee that your screen’s display can accurately display the color of the realistic product.

Processing Guide: All products are subjected to availability and your payment will be received before your order is processed. We will be sure to contact you via email if the item you ordered has sold out.

Refused and Undeliverable Packages: WE ARE NOT RESPONSIBLE FOR PACKAGES THST HAVE BEEN LOST, STOLEN, OR MISS-DELIVERED IN THE EVENT THAT YOUR ORDER IS REJECTED FOR WHATEVER REASON OR CONSIDERED UNDEVLIEVERABLE DUE TO AN INVALID SHIPPING ADDRESS.

SHIPPING ERRORS OR DAMAGED PRODUCTS: AT FORTUNATO & LOH, WE ARE COMMITTED TO CREATING AND SELLING QUALITY PRODUCTS. IF IN THE EVENT YOU RECEIVE A DAMAGED ITEM(S) PLEASE CONTACT US WITHIN 30 DAYS OF RECEIVING YOUR ORDER. PLEASE DO NOT REACH OUT TO US ON THE 31st DAY, WE WILL NOT BE PROMITTED TO FULFILL YOUR ISSUE.